At the pharmacy, you describe your skin complaint, its symptoms and how long they have been present during the skin check. The pharmacist then assesses your skin problem on the basis of a targeted interview and a visual diagnosis. The specialist makes a tentative diagnosis and explains the appropriate medication to you. You will also be given a follow-up appointment. During this appointment, it will be assessed whether the recommended therapy has worked or whether further steps are necessary.

We will also check whether it is a dermatological emergency or incident. If it is an emergency, we will support you in consulting a dermatologist.
If it turns out during the consultation that the skin problem is a wound, we can provide you with further advice and treatment at our internal wound clinic.

If a second opinion is needed or you request one, the pharmacist contacts OnlineDoctor. At OnlineDoctor, your skin problem is also assessed by a dermatologist using telemedicine. You will receive a professional assessment in less than 48 hours. This will be explained to you at the pharmacy and any necessary medication will be dispensed at the same time.